![]() ![]() ![]() PAYMENTSĪs soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes after 11:00AM as it’s already being processed at the warehouse. If you need to contact customer services, please email to with your order number and inquiry. Please note that this number is for technical support only and that team has no access to customer service. If you need to talk to one of our engineers about technical details, please call us on 020 8539 5850. Still Need To Talk to an Engineer for Technical Details ? We have a super fast and solution oriented customer service team and we aim to reply all emails in 2 hours Monday to Friday, 9:00-17:00, unfortunately, we don't offer customer service on the phone. Have another question about your order, delivery or warranty? Best way to contact us still e-mail. We offer a 30-day returns guarantee of on most items.Orders placed over the weekend will be delivered on Tuesday.Delivered next working day if you order before 3pm Monday- Friday.Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of Decor And Decor or the courier.Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.If an item is returned to sender, a new order will need to be placed to receive the items at your expense.A calling card will be left if you are not available to accept the parcel, or Royal Mail will attempt to deliver to a neighbour.Once the order is dispatched, you will receive a tracking number via email.Once we dispatched the order, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address.After this time, we cannot guarantee we can change the delivery address. If you need to change address details must be requested within 24 hours of placing your order.Orders will be dispatched within same day (Cut off 3pm) of the order being place and will be delivered within 2-3 days of the order being placed.Deliveries will not be made over the weekend.All Standard Delivery parcels are sent via Royal Mail.FREE STANDARD DELIVERY (LIMITED TIME) ( 2-3 working days ). ![]()
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